FAQ - Frequently Asked Questions
Click on the question to see the answer
Q: Are A&H wallets really that good?
A: In a word... YES! We're confident that every wallet has been made to perfection, but don't take our word for it. Try one and experience it for yourself!
Q: Why should I care about full grain leather?
A: Full grain leather is the highest quality leather a manufacturer can use to make a product. It costs a little more, but the end result is a more durable, better looking, and longer lasting wallet.
Q: What is RFID blocking technology? Why would I want it?
A: Wallets with RFID blocking technology are designed to protect against a type of electronic pickpocketing known as RFID skimming. All our products except the iPhone wallets contain RFID blocking technology sewn into the leather that can stop a thief from successfully using an RFID reader to activate and read information from your chip enabled cards. On our iPhone wallets, the phone itself acts as the blocker as long as the cards are inserted face out. We feel it is better to be "safe than sorry", so we include RFID blocking at no additional charge.
Q: When can I expect my wallet to be shipped and when will it arrive?
A: We make every effort to ship each order within 1-2 business days. You will then receive an email confirming your order. You will receive a second email to let you know that your order has shipped. USPS is our carrier, which means that delivery time varies between 3 and 7 days. Depending on where you live, it may take a little longer. FREE shipping on all orders.
Q: Do you offer gift wrapping/packing?
A: All our wallets come wrapped in our special logo branded tissue paper and then are packed in a logo branded white gift box (as seen on our site). Depending on the occasion, we will leave the gift wrap paper and bows up to you!
Q: What is your return policy?
A: A&H Return Policy
Our return policy is simple. If we made a mistake and sent you the wrong item, we will send the right wallet to you ASAP, and we will pay the shipping both ways.
If you made a mistake and ordered the wrong item (no problem . . . it happens to all of us), we will gladly send you the right wallet, but you pay the shipping fees both ways.
If you received a wallet that was damaged in transit, we will replace it right away (please send us pictures of the damaged package, with visible label, and photos of the damaged product). In each case, we will let you know what the carrier liability is regarding the specific damage sustained.
We stand behind our products and our service! We want you to enjoy your new wallet, and we also want you to remain a longtime member of our A&H family of customers!
Our return policy is simple. If we made a mistake and sent you the wrong item, we will send the right wallet to you ASAP, and we will pay the shipping both ways.
If you made a mistake and ordered the wrong item (no problem . . . it happens to all of us), we will gladly send you the right wallet, but you pay the shipping fees both ways.
If you received a wallet that was damaged in transit, we will replace it right away (please send us pictures of the damaged package, with visible label, and photos of the damaged product). In each case, we will let you know what the carrier liability is regarding the specific damage sustained.
We stand behind our products and our service! We want you to enjoy your new wallet, and we also want you to remain a longtime member of our A&H family of customers!
